Achieving customer service excellence is a key objective for the VISA and MasterCard Internet product we would like to offer. Please find below answers to the most frequently asked questions.

1. Q: How do I apply?
A: To apply for VirtualMerchant, send us an E-mail. Our E-commerce account manager will contact you within 2 business days.
In order to accept your application, please send us the listed documents
2. Q: How much is the application fee?
A: You may have seen other merchant services that charge up to USD 1,000. There is no application fee and no setup fee for Virtual Card Merchant Account.

3. Q: What is transaction fee and merchant commission?
A: The Bank transaction fee of USD 0.15 is a fixed fee which is charged for each debit and credit transaction. Merchant commission of 2.7% is a percentage of the turnover of VCard Pro payment card transactions that is charged to handle transactions for you.

4. Q: What other charges will be deducted from my account?
A: There are no other charges than the transaction fees and merchant commission.

5. Q: With other companies, it may take up to several weeks for funds to appear in my business checking account. How soon can I expect to have funds available when I obtain my VirtualMerchant Account through VCardPro Web site?
A: If You open an account through VCardPro Web site the funds will be transferred to your account within 2 business days.

6. Q: Can I open Virtual Card Merchant Account for international business?
A: Our services are available worldwide.

7. Q: Is there someone who can answer additional questions?
A: Yes. Please contact us by E-mail!

8. Q: What do I need in order to start processing VCardPro payment cards online?
A: There are 4 easy steps to get up and running:
1. Send us a message and required documentation (described here!)
2. Receive an order confirmation via e-mail and follow enclosed instructions for VirtualMerchant Account opening procedure, the Vitual Merchant agreement enclosed
3. Sign the agreement
4. Install ITS software on your site.

9. Q: What information do cardholders need to provide for an order to be processed correctly?
A: Cardholders only need to provide their name, VCard Pro payment card number, and expiry date

10. Q: How do my cardholders keep track of their transactions?
A: Depending on a card type, they can check it on-line, receive monthly statements via E-mail, Regular mail or at the VCard Pro partner bank..

11. Q: Do I receive a monthly statement?
A: We will send you your monthly statement via secure E-mail or regular mail.

12. Q: How are transaction fees and merchant commissions deducted?
A: Transaction fees and merchant commissions are automatically deducted each time a transaction is processed.

13. Q: What About Technical Support?
A: We provide a range of technical support services. You can E-mail your Technical Support questions to us anytime you need assistance.